Your privacy at ace360 is our highest priority. On this page you'll find full details on what information we collect, why we collect it, how it's stored, and what rights you have over your data.
A quick overview of the key ways we keep your information secure.
Every data exchange on ace360 is secured with 256-bit TLS/SSL encryption â the same technology used in banking systems â ensuring no one can intercept your information in transit.
Ace360 servers are hosted in international data centers with 24/7 physical and digital security, regular backups, and active anti-intrusion systems.
Ace360 never sells your personal data to advertisers or third parties. Your data is used solely to operate ace360's own services.
Ace360 follows GDPR, Europe's most rigorous data protection law, ensuring your information is safeguarded to the highest international standard.
Ace360 is transparent about what data is collected and why. No information is gathered for hidden purposes. You can find out how your data is being used at any time.
You may request ace360 to delete your personal data. Unless legally required to retain it, ace360 is obligated to do so within 30 days.
Ace360 (hereinafter referred to as "we", "us", or "the Platform") is deeply committed to protecting the privacy of its members in Bangladesh. This Privacy Policy explains how ace360 collects your personal information, the purposes for which it is used, and how it is kept secure.
By using ace360's website, mobile app, or any of our services, you agree to this Privacy Policy. This policy forms an integral part of ace360's Terms & Conditions.
This policy is written in plain language so it's easy to understand. If you have any questions, please contact the ace360 support team.
Ace360 complies with international privacy laws, in particular the European GDPR (General Data Protection Regulation) and other applicable international data protection regulations. Our goal is to ensure you remain in full control of your personal information.
Ace360 collects two types of information â what you provide directly, and data generated automatically while you use the platform.
| Data Type | What's included | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, gender | At the time of registration |
| Contact Information | Phone number, email address, physical address | At the time of registration |
| Identity verification | NID, Passport, Driving Licence | During the KYC process |
| Financial Information | Payment methods, transaction history | On Deposits/Withdrawals |
| Account Information | Username, password (hashed) | At the time of registration |
Ace360 never stores your full payment card number. All payment details are held using tokenization.
Ace360 uses the data it collects solely for legitimate purposes. Each purpose is clearly outlined below:
Ace360 never sells your personal information. However, limited data may be shared in specific circumstances:
All third parties working with ace360 are bound by strict confidentiality agreements and are obligated to protect your data to the same standard as ace360.
The ace360 website and app use cookies and similar technologies. Cookies are small text files stored on your device.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain ace360 services.
Ace360 does not use third-party advertising cookies. Our cookies are used solely to improve ace360's own services.
Ace360 does not retain your data longer than necessary. A separate retention policy applies to each type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Financial transactions | 7 years | Tax and audit regulations |
| KYC documents | 5 years after account closure | AML Regulations |
| Gaming Log | 3 Years | Dispute Resolution |
| Support conversations | 2 years | Customer service improvement |
| Marketing consent | Until consent is withdrawn | Applicable Law |
Once the legal retention period expires, ace360 securely and permanently deletes your data. This process is carried out regularly, either manually or automatically.
Ace360 uses industry-leading security technology to protect your data. Our security layers include:
If you suspect unauthorized access to your account, change your password immediately and contact ace360 support.
Ace360 fully respects your rights over your data. You may exercise the following rights:
You may request a copy of all the information ace360 holds about you. ace360 is obligated to provide a complete copy within 30 days.
If any of your information is inaccurate, you may request a correction. ace360 will rectify it as quickly as possible.
Unless required by law, you may request the deletion of your personal data. ace360 will action this within 30 days.
You may object to your data being used for specific purposes. In particular, you can object to its use for marketing at any time.
You have the right to receive your data in a machine-readable format, making it easy to transfer to another platform.
In certain circumstances, you may request that processing of your data be temporarily restricted.
To exercise any of these rights, please contact ace360 Support. All requests are processed free of charge.
Ace360 strictly does not serve anyone under the age of 18. We do not collect, nor do we intend to collect, personal data from minors.
An age verification process is carried out at the time of registration. If a minor creates an account by mistake and this comes to ace360's attention, the account will be immediately suspended and all associated data will be deleted.
If you suspect that a minor is using ace360, please notify our support team immediately. We will take prompt action.
Ace360 would like to keep you informed about relevant offers, bonuses, and updates â though this is entirely your choice.
You can opt out of marketing communications at any time:
Even if you opt out of marketing, essential account and security-related messages will continue to be sent.
Ace360's platform works with third-party game providers and payment service providers, each of whom may have their own privacy policy.
Ace360 holds all partners to strict confidentiality agreements. However, ace360 is not responsible for the privacy practices of third parties. Please review the privacy policies of any game provider or payment service provider whose website you visit.
Ace360 does not use social media tracking pixels or advertising network scripts on its platform. Your browsing data is never shared outside of ace360.
Ace360 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:
Continued use of ace360 after any changes will be considered acceptance of the updated policy. Please check this page regularly.
This Privacy Policy was last updated on 1 January 2026. Version 4.1 is now in effect.
For any privacy-related questions or requests, please contact the ace360 Data Protection Team: View FAQs or message us via the support chat.