Ace360 FAQ – All Your Questions Answered in One Place

No. Each person on ace360 is allowed only One account you can create. Creating multiple accounts will result in all accounts being closed and all bonuses forfeited. Any second account created using the same mobile number, email, or device is automatically detected by the system.

To register on ace360, you'll need: Full name, mobile number, email address, date of birth, and password. Registration takes just 2 minutes. For large transactions, you may be asked to complete KYC verification with your NID.

ace360's On the login page Click the "Forgot Password?" link. Enter your registered email or mobile number. ace360 will send you an OTP or a reset link. You'll be able to set a new password within minutes.

After 5 consecutive failed login attempts, your ace360 account for 30 minutes will be temporarily locked. Please try again after 30 minutes. For a faster fix, reach out to ace360's 24/7 Live Chat Support.

To delete your account, submit a request to ace360 Support via email or Live Chat. Make sure to withdraw any remaining balance first. If you're looking to stop due to a gambling concern, please consider Self-Exclusion Consider this option.

The minimum deposit on ace360 is just ৳100. This limit applies across all payment methods. You can start playing on ace360 even on a small budget.

Deposits on ace360 are usually instant. Occasionally, server issues with a bank or mobile banking provider may cause a delay of 5–10 minutes. If your balance hasn't appeared after 15 minutes, contact ace360 Support with your transaction Reference number or screenshot Send it to us and we'll resolve it promptly.

No. ace360 does not charge any fees on deposits. However, your mobile banking provider (such as bKash) may apply their own transaction fees. ace360 is not responsible for those charges.

Daily deposit limits on ace360 vary by payment method and account tier. Standard members can deposit up to ৳50,000 per day. VIP members enjoy higher limits. To set your own deposit limit, Responsible Gaming Settings to get started.

Minimum withdrawal limit on ace360 ৳500. Before making a withdrawal, please ensure your account has passed KYC verification and that all bonus turnover requirements have been met.

ace360 withdrawals are typically completed within 10 minutes. If your withdrawal is still pending after 30 minutes, please contact ace360's live chat support Withdrawal ID or transaction number to get in touch. Our Finance team will look into it promptly.

An ace360 withdrawal may be cancelled for several reasons: (1) KYC verification is incomplete, (2) the bonus wagering requirement has not been met, or (3) the name on the payment account does not match the name on the ace360 account. Contact ace360 support to find out the exact reason.

For ace360's Welcome Bonus, the bonus amount 15x must be wagered before you can withdraw. For example, if you receive a ৳1,000 bonus, you'll need to place a total of ৳15,000 in bets before withdrawing. Terms may vary by bonus — check with ace360 support for details.

Log in to ace360 every day to earn a daily bonus. The bonus amount depends on your VIP level. Log in 7 days in a row to receive a special Streak Bonus You'll receive it automatically — the bonus is credited as soon as you log in to your ace360 account.

Yes! When a friend or contact registers on ace360 using your referral code, you both receive a bonus. You can find your referral link in the Profile section of your ace360 account. Once your referred friend makes their first deposit, the bonus will be credited to your account.

Every Monday on ace360, the previous week's losses 10% Cashback credited. No turnover requirements apply to this cashback. The maximum cashback amount is determined by your VIP level. Cashback is credited to your account by Monday afternoon.

Yes. All games on ace360 RNG (Random Number Generator) Certified. This means every game outcome is completely random, and neither ace360 nor the game provider can influence the results. Independent international audit firms verify this on a regular basis.

ace360's Live Casino streams real human dealers to you via live video. You get the full feel of a real casino — right from the comfort of your home. Blackjack, Baccarat, Roulette & Dragon Tiger and many more games are available — running 24/7.

In crash games, a multiplier rises steadily and can crash at any moment — you need to cash out before it does. The longer you wait, the higher the potential reward, but the greater the risk. On ace360, Aviator, JetX along with a variety of other crash games.

Log in to your ace360 account → Profile Settings → Security → Enable 2FA. An OTP will be sent to your mobile number. With 2FA enabled, no one can access your ace360 account — even if they know your password.

No. ace360 never sells or shares your personal information with third parties. Information may only be disclosed to regulatory authorities where required by law. For more details, Privacy Policy Read more.

Contact ace360 support immediately. Change your password right away and enable 2FA. The ace360 security team will log out all active sessions on your account and launch an investigation.

Yes, downloading and using the ace360 app is completely free. All you need is an internet connection. The app is lightweight (around 50MB), so it downloads quickly and runs well even on older Android devices.

The ace360 app runs on Android 6.0 (Marshmallow) or higher. For iOS, you'll need an iPhone 11 or newer running iOS 13+. The app works smoothly on most smartphones used in Bangladesh.

Yes, the ace360 app gives you full access to everything on the website — all games, deposits, withdrawals, bonuses, and support. The app also features push notifications to keep you updated on special offers and tournaments.